My Account Help

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Total of Answers 209

• Forgotten username or password for Telstra Online Services
• Get a PUK code to unlock your mobile
• Change your billing address online
• Recharge your Telstra Pre-Paid account
• How to get an itemised paper bill when you receive Telstra's new-look bill
• Forgotten username or password for My Pre-Paid Online
• View itemised call details for your current and previous bills online
• Find your account number and bill number
• Unwelcome or nuisance calls
• Reconnect your phone from a temporary disconnection
• What to do if you're having difficulty paying your bill
• Eligible services for the Pensioner Discount
• Changes to BPAY® with Telstra's new-look bill
• Fees for paying your bill by credit card
• Create a secure secret question and answer for Telstra Online Services